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Xbox Offering Full Refunds for Cyberpunk 2077 on the Microsoft Store

Xbox Offering Full Refunds for Cyberpunk 2077 on the Microsoft Store - News

by William D'Angelo , posted on 01 January 2021 / 2,645 Views

Sony Interactive Entertainment last night announced it had removed Cyberpunk 2077 from the PlayStation Store until further notice and is offering full refunds to anyone who purchased the game on the PlayStation Store.

The official Xbox Support Twitter account announced anyone who purchased a digital copy of Cyberpunk 2077 from the Microsoft Store will be expanding its existing refund policy and is offering full refunds on the game.

"To ensure that every player can get the experience they expect on Xbox, we will be expanding our existing refund policy to offer full refunds to anyone who purchased Cyberpunk 2077 digitally from the Microsoft Store, until further notice," Reads the tweet from Xbox Support.

You can request your refund here.

Cyberpunk 2077 on base PlayStation 4 and Xbox One consoles have many technical issues, bugs, and glitches to the point it is nearly unplayable in certain areas.

CD Projekt RED’s Michał Nowakowski earlier this week said the team is working on two major updates for the game that will release in January and February that will make it "a good, playable, stable game." The main goal of the updates will fix the glitches and crashes with the game. 

Cyberpunk 2077 launched for PlayStation 4, Xbox One, PC via SteamEpic Games, and GOG, and Stadia on December 10. A next-generation will launch later for the Xbox Series X|S and PlayStation 5 at a later date and will be a free upgrade for those that own the PS4 and Xbox One.


A life-long and avid gamer, William D'Angelo was first introduced to VGChartz in 2007. After years of supporting the site, he was brought on in 2010 as a junior analyst, working his way up to lead analyst in 2012. He has expanded his involvement in the gaming community by producing content on his own YouTube channel and Twitch channel dedicated to gaming Let's Plays and tutorials. You can contact the author at wdangelo@vgchartz.com or on Twitter @TrunksWD.


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24 Comments
Marth (on 18 December 2020)

Man that whole situation really escalated

  • +10
LivncA_Dis3 (on 19 December 2020)

i thought watchdogs launch was bad,

this is another level of worse...

  • +9
foodfather LivncA_Dis3 (on 19 December 2020)

Not sure why this got a downvote. People attentions spans must be bad this gen. Watch Dogs and Assassins Creed Unity had terrible launches with glitches galore especially on the PC but also on consoles.

  • +3
Verter (on 18 December 2020)

Is this the worst launch for a game ever? Surely a candidate at least.

  • +5
TallSilhouette (on 18 December 2020)

GOG is also getting flack for bowing to China in taking down a game for them (Devotion). How quickly the tide can turn on a company...

  • +4
EnricoPallazzo TallSilhouette (on 19 December 2020)

Once you decide to make your company go public you basically are selling your soul.

  • +3
Tridrakious (on 19 December 2020)

This has turned into a cluster. Microsoft and Sony had to step in to address the issue.

The executives at CD Projekt Red really blew this one.

  • +2
siebensus4 (on 19 December 2020)

This game seems to damage the reputation of CDPR like Fallout 76 Bethesda.

  • +1
SanAndreasX (on 19 December 2020)

This is like watching Crash mode in Burnout.

  • 0
Azzanation (on 18 December 2020)

Proof that its not just the online games that come out a mess.

  • 0
Cerebralbore101 (on 18 December 2020)

This is so damned surreal. Game goes gold. Gets delayed. Releases on 7 different platforms. Gets taken down from the stores of both major consoles a week after launch. This shit is history making. Mind blown. Absolutely blown!

  • 0
shikamaru317 Cerebralbore101 (on 18 December 2020)

It’s only delisted on PS Store, not Xbox store.

  • +10
VAMatt Cerebralbore101 (on 19 December 2020)

And apparently its fine on Stadia.

  • -2
Zkuq (on 18 December 2020)

I haven't been following the situation that closely, but it certainly doesn't sound like the 9th generation versions of the games are buggy enough to warrant removing even them from sale and refunding the game. For the 8th generation version, this sounds reasonable (probably), but for the 9th generation this seems like overkill.

  • -1
Zkuq Zkuq (on 18 December 2020)

And just for the record, the same goes for Sony as well.

  • -1
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Hynad Zkuq (on 18 December 2020)

There are currently no 9th gen version of the game.

  • +10
Bandorr Zkuq (on 18 December 2020)

Playing a PS4 game on a PS5 doesn't make something a 9th generation game IMO.

  • +10
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shikamaru317 Zkuq (on 18 December 2020)

I agree, which is why I’m glad that MS didn’t delist it like Sony did. The game plays fine on Series S and X and even ok on Xbox One X, people who have those consoles should still be able to buy it if they want to.

  • +3
Zkuq Zkuq (on 19 December 2020)

@Hynad: Good point. I forgot there was no official 9th gen version (at least yet). Still, from what I've heard, the game doesn't sound too bad on 9th gen consoles - but it's definitely not one of the smoothest launches ever even on those consoles, to put it kindly.

  • 0
Zkuq Zkuq (on 19 December 2020)

Having been reminded there's no actual 9th gen version yet, I've changed my mind and think this is... acceptable, even if only because of a technicality (e.g. it wouldn't make sense to keep a 8th gen game available for 9th gen consoles but not for 8th gen consoles). It's definitely not an ideal situation because ideally the game would still be available on 9th gen consoles, but given the situation and the technicality, I think this is OK.

  • +3
Original (on 18 December 2020)
  • -6