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Sony Confirms Users Have to Pay Back PS Plus Discounts to Upgrade to Higher Tiers [Update: Error Has Been Fixed]

Sony Confirms Users Have to Pay Back PS Plus Discounts to Upgrade to Higher Tiers [Update: Error Has Been Fixed] - News

by William D'Angelo , posted on 25 May 2022 / 4,526 Views


The Ask PlayStation Twitter account, which is the official PlayStation Support account for English, Spanish, and Portuguese for the Americas, has tweeted out it was an error that people were getting charged a higher amount for those who purchased a PlayStation Plus subscription at a discounted price.

"Due to a technical error, players in Asia who have previously purchased a PlayStation Plus membership at a discount have been incorrectly charged for their upgrade pricing. This error has been fixed and impacted players will receive a credit. We thank you for your patience," reads the tweet.

Original post:

It was reported yesterday that users who purchased PlayStation Plus at a discount who want to upgrade to one of the two higher tiers - Extra or Premium - were charged a higher upgrade fee to make up the difference for the discount.

PlayStation's Hong Kong support in an email sent to a user that was reported by ResetEra and translate by VideoGamesChronicle confirms the report is accurate and that users have to pay back the difference in order to upgrade.

Read the translated email from PlayStation's Hong Kong support below:

Thank you for contacting PlayStation Support and checking the price of your PlayStation Plus membership subscription.

Since you purchased PlayStation Plus at a discounted price at the time of membership, there are two PlayStation Plus memberships that cannot enjoy other discounts:

1. PlayStation Plus membership bought with a discount.

2. PlayStation Plus membership redeemed with redemption code.

Therefore, if you need to upgrade to Level 2 or 3 Premium membership, you will need to make up the difference between the previous discounted price and the normal price.

For example, a PlayStation Plus membership is HK$308 for one year and the discounted price is HK$187.6. The difference is $120.4, divided by the number of months remaining.

Please rest assured that the system will automatically calculate the difference that needs to be repaid if you need to upgrade. Of course, you can also upgrade or downgrade your membership according to your preference.

If you do not upgrade, your current PlayStation Plus membership will not be affected. Please be assured that game offers, free monthly game subscriptions and access to 100G of online storage will remain unchanged.

Sony Confirms Users Have to Pay Back PS Plus Discounts to Upgrade to Higher Tiers

It has also been reported that users who stacked their PlayStation Plus subscription will have to pay the upgrade fee for the entire duration of their subscription, which could potentially run for multiple years.

An FAQ on the PlayStation Plus page confirms that in order upgrade you will be charged a pro-rated amount on the remaining time on the existing membership.

"When the new PlayStation Plus membership plans launch, you will be able to upgrade to a plan with more features and benefits," reads the FAQ. "When you upgrade you will be charged a pro-rated fee to level up the remaining time on your existing membership to the desired level.

"For example, if you purchased a 12-month membership five months ago and have seven months left, you will need to pay a pro-rated upgrade fee to upgrade your remaining seven months to the desired plan level. Then on your next payment date, you will be charged for the standard price of the membership plan level that you upgraded to at your current payment frequency."

A life-long and avid gamer, William D'Angelo was first introduced to VGChartz in 2007. After years of supporting the site, he was brought on in 2010 as a junior analyst, working his way up to lead analyst in 2012 and taking over the hardware estimates in 2017. He has expanded his involvement in the gaming community by producing content on his own YouTube channel and Twitch channel. You can contact the author on Twitter @TrunksWD.

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thevideogameninja (on 25 May 2022)

Amazing move, Sony. 🙄


  • +27
Hynad (on 25 May 2022)

What a shit move. The current higher ups running PS are seriously damaging the brand.

  • +20
TheLegendaryBigBoss (on 25 May 2022)

Ridiculous, upgrading removes the discount!

  • +19
rapsuperstar31 (on 25 May 2022)

The feels like a policy that Sony will backtrack on and change after a few weeks of bad publicity.

  • +14

That's kind of been their MO since Jim Ryan took over SIE.

People are going to sign up for this service. Many will. There's really no reason to have this kind of policy.

  • +7
yvanjean rapsuperstar31 (on 25 May 2022)

This is only a concern for people that are locked in the Sony eco system and own a PS5. It's not like you will bail now when all the games are coming soon. They have games coming and unannounced games to counter the bad publicity.

  • -1
Blood_Tears yvanjean (on 25 May 2022)

They might still backtrack on it though with the bad PR. They backed off last year with the PS3/Vita store closures after that bad PR so maybe there's a chance that Jimbo will listen. It's either that or pay the Jimbo tax.

  • 0
hinch Blood_Tears (on 25 May 2022)

They already have, supposedly. Users on Reddit showing screenshots of PS Plus now showing discount when upgrading.

  • +1
elazz hinch (on 25 May 2022)

It's also a reason why staggered rollout can be beneficial. Most of the world won't have to go through these issues.

  • +2
hinch elazz (on 25 May 2022)

True, this wouldn't have gone down well if it hit NA and Europe for launch. Which begs the question.. what were they thinking in trying to implement such a draconian upgrade path for existing users. Its baffling.

  • +1
yvanjean hinch (on 25 May 2022)

The yearly price for Sony is actually a really good deal.

  • 0
DonFerrari hinch (on 26 May 2022)

Now I just hope they also implement an option to upgrade for a part of your current sub period.

  • +1
yvanjean DonFerrari (on 26 May 2022)

I don't think so Game Pass Ultimate is meant to be a monthly subscription service where you can opt in and out. But, Sony is still using monthly/quarterly/yearly approach.

  • -1
DonFerrari yvanjean (on 26 May 2022)

There is monthly sub to PS+. But even if there would be just let's say option to upgrade for a full year... but for people that have like 20 years of sub stacked to ask them to upgrade at once for all 20 years is a little excessive (although to me doesn't make much sense to sub for so long ahead of time and paying for it).

  • +1
No_Name_Needed (on 25 May 2022)

So the update says it was an error and has been fixed. I'm sure there will be plenty who will say it wasn't an error and they are just backtracking on it, after all it seems some always assume the very worst in Sony. They are evil after all.

  • +9

That's just the nature of it. If it were Nintendo (or Xbox), Sony fans would pounce. As it is Sony, fans of the two other brands have pounced on this. Rinse. Repeat. Ignore 'em (unless they're breaking rules, then I'll handle it).

In fact, I am keeping an eye on everything. Seems the article needs further updating and I can do that.

  • +11
ConservagameR CGI-Quality (on 25 May 2022)

Based on how anti consumer and flat out dumb of a decision this would be, with how obvious it was, along with a 24 hour turn around, it's harder to believe it was Sony trying to pull a fast one verses very poor oversight or a technical error as they're saying.
It would be another thing if this was something brand new, or a change that Sony made clear they were purposefully knowingly making, as has happened in the past to them and others, that wasn't accepted by the masses.
Still, Sony certainly hasn't been anywhere near as rock solid as they were throughout most of the PS4 lifecycle. Too much focus on the big things like acquisitions vs the smaller things like past deals being potentially negated perhaps?

  • +1

I'm not here to argue it, but "rock solid" is subjective. They're making more money than they did last time, have released a good chunk of in-house releases, and sell PS5s as fast as they can make them. Aside from a few blips along the way (of which every company has made this gen), they are in a very good position.

  • +2
DonFerrari CGI-Quality (on 26 May 2022)

I would agree on their profitability and sales being rock solid, but communication they have been a tad poorer than previous gen.

  • +1
CGI-Quality DonFerrari (on 26 May 2022)

Hence: "blips". They aren't perfect and no company is.

  • +5
ConservagameR CGI-Quality (on 26 May 2022)

Blips is what I was talking about. They're letting the little things slip through whether it be decisions, policies, and communications.
PS4 had it's blips as well, but they didn't tend to happen, or at least weren't as apparent, until the later part of the gen once they had things locked up, yet those were more so Sony (forced) reactions.
XB Series has been much more solid than XB1 was, which also makes it easier to notice PS5 slip up's.

  • 0

And yet, these "slip ups" are rather moot in the grand scheme, which is the point.

  • +5

I guess the point made by CGI and that I agree is that although these were slips they are still profiting even more than at PS4 at the same time so almost irrelevant in the end. And for as much as we bicker on VGC about these details the public image and customer acceptance likely wasn't damaged by the blips.

  • +1
ConservagameR DonFerrari (on 27 May 2022)

Correct, for right now anyway.
So far there haven't been enough PS5 blips to cause a stir. The underlying point that seems relatively obvious to me, is that if this continues, it's going to add up and become a problem. It always does no matter the company, especially if they're expanding and branching out. Many little problems eventually get seen as one big problem if there are enough, often enough.
There is no guarantee that'll be the case, but the trend right now is towards that, especially compared to PS4. Bringing it up and addressing it are important first steps towards putting a stop to it.
This isn't expecting perfection, it's simply the pursuit of it. When most can agree that's clearly the case, a few problems here and there are easily accepted. Allowing it to get to the point where many become uneasy, is just asking for trouble.

  • +1

They know what they're doing. They've had enough experience with blips and many, many more successes that the "concern" should be kept to a minimum.

  • 0
ConservagameR CGI-Quality (on 28 May 2022)

They know what they're doing reminds me a little of when XB says just wait a little longer. Though what you said certainly has more merit than the waiting game since Sony has more solidly carried themselves over time.
The concern seems in the minimum realm still, but also seems to be closely approaching medium. There's also not really a, but what about all these things XB is screwing up, to point out, like anyone easily could with PS4. I'm hopeful that medium is as far as it's allowed to get, if it ever get's that far.

  • +1

Sony is doing a lot of changes on their business model this gen, so yes blips are more likely to occur, and sure they can by accumulation in the end mean a big negative impact against the brand.

  • 0
Kakadu18 (on 25 May 2022)

Genius business move. Everyone loves when companies do stuff like that. /s

Edit: Apparently it was not an actual business move lol.

  • +5
hinch (on 25 May 2022)

This is 'fixed' btw. Users seeing the discount when upgrading.

That was a fast backtrack. Pretty awful they tried implementing this though.

  • +2
Manlytears (on 25 May 2022)

Really!? I mean.... @$#& SONY, da f@#$ you doing!?

  • +2
DroidKnight (on 25 May 2022)

Greatness Awaits,... For the Payers.

  • +1
ConservagameR DroidKnight (on 25 May 2022)

Gotta admit, this is funny, but would be cripplingly hilarious if the turn around wasn't so quick.
Maybe there will be another better time where this joke will truly shine.

  • -1
EpicRandy (on 25 May 2022)

Imagine the publicity stunt now possible from MS or Nintendo 'Come join us, we won't punish you for using our own discount'

  • +1
GoOnKid (on 25 May 2022)

Wow, Sony. Wow.

  • +1
Runa216 (on 25 May 2022)

This ain't a good look. Y'all know I love me some sony but this is the wrong decision.

Ah well, My PS+ is about to run out so it FORTUNATELY doesn't affect me.

  • 0
Pinkie_pie Runa216 (on 25 May 2022)

It's fixed apparently

  • +2
DonFerrari (on 25 May 2022)

The discount in HK seems quite step, but that isn't an excusive to basically cancel their discount when upgrading.

  • 0
Zkuq (on 25 May 2022)

Like I said in the other article:

This is really baffling. Doing this probably provides Sony fairly little benefit, but this does generate some unnecessary badwill.

  • -1
Qwark (on 25 May 2022)

Remember this is the brand with the slogan for the players.

  • -3
Ljink96 (on 25 May 2022)

And like clockwork Sony says another anti consumer practice was just a mistake.

  • -4
Libara (on 25 May 2022)
  • -11