NoA President Not Worried About Bumpy Wii U Launch

by William D'Angelo, posted on 04 December 2012 / 6,231 Views

Nintendo of America President Reggie Fils-Aime in an interview with Gamasutra has said that while the hour long Wii U system update was regrettable it was necessary to make the online functionality work smoothly. The patch itself won't be built into systems until early 2013.

"Nintendo developers want to make sure that the very best product is available to consumers," Fils-Aime said. "That creates a dynamic where our developers are working on elements until the very last point possible. That's why the system update was required on Day One - and this is quite similar to what's happened with other consumer electronic products."

When asked about the less than positive critical reviews, Fils-Aime didn't seem worried. The Miiverse went down on launch day, which has led many users to fear that it will go down again on Christmas, however Fils-Aime has promised it won't go down again.

"Reviews of a system or review of a game really come down to the quality and capability of the reviewer," said Fils-Aime. "There has been a range of comments and commentary. But when I go on Miiverse and see how consumers are reacting to games like ZombiU or … Call of Duty, that tells me we're doing something very, very positive. Similarly, when I go on other consumer social networks and see other consumer reaction that is positive, I know we've done well."

"Without getting into a lot of technical details, the Miiverse [problem] was not purely driven by capacity," added Fils-Aime. "That gives us confidence that come Christmas morning, those servers will not be challenged in the same way. Come Christmas morning, the Wii U will be available globally. We know there will be a lot of consumers utilizing their Wii U for the very first time. So we're working very hard to make sure the initial customer experience is a good one."

Fils-Aime does admit that the move to online does come with a learning curve. At the Wii U launch Nintendo TVii wasn't at a point where the company felt it was ready to be available. TVii will be launched at some point during the month of December.

"Every time we launch a new system, there are significant challenges," he said. "There's everything from supply to making sure the new offering meet our expectations. In the digital, connected services area, much of what we're doing is groundbreaking, so we are having to learn as we go to make sure the consumer has the very best experience possible."


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8 Comments

happydolphin (on 04 December 2012)

So Reggie is basically saying "Haterz gon' Hate"? I like it.


Bman54 (on 04 December 2012)

I don't think Reggie is ever worried.


Kai Master (on 04 December 2012)

lol That's always the case with spokespersons ^^ Everything is always perfect like in fairy tales !


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jlrx (on 04 December 2012)

While the update was annoying as anything the initial day, this system and Miiverse in general has been a blast so far, greatly enjoying it.


Buckwheat (on 04 December 2012)

"Reviews of a system or review of a game really come down to the quality and capability of the reviewer," said Fils-Aime. I'm speechless


cusman (on 04 December 2012)

Reviewers aren't people looking to enjoy each variety of game. Just like everybody else they have certain tastes so when they end up having to play a game outside of their preference in a deadline situation for work it makes sense that they will get negative toward the game. This is especially true for difficult games like ZombiU or Ninja Gaiden 3 - Razor's Edge. Imagine if Demon Souls had to be reviewed by someone under a deadline... it would also get on aggregate very mixed reviews with many negatives. The people that play the game as a consumer even end up finding it too hard. But for those people that have been looking for exactly that kind of challenging game with new unique game design... it is gaming bliss.

This is where MiiVerse ends up being better for people that reading random reviews or checking aggregate review scores on Meta Critic or Game Rankings.

You can visually see the amount of buzz for a game, the activity level of the game community, see how persistent the interest is... whether it is growing or shrinking.

It is clear to me that ZombiU was one of the winners in the Wii U launch and abundantly clear via MiiVerse that NSMBU is the most consistently played/enjoyed game on the Wii U. Nintendo Land has the most active community. I can also see Black Ops 2 and AC3 communities growing.


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RedInker (on 04 December 2012)

ZombiU, great game on a great console.


DieAppleDie (on 04 December 2012)

Reggie speaks truth as always


think-man (on 04 December 2012)

Aww I thought this was about sales.


mjk45 (on 04 December 2012)

so what are they doing in the digital connected services area that is ground breaking ?


sethnintendo (on 05 December 2012)

Miiverse


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