Steam Gets New Refund Policy - News
by Jared Katz , posted on 03 June 2015 / 3,228 Views
Valve has unveiled a new refund policy for Steam. It was previously possible to get a refund via Steam, but it was an extreme hassle that often took months of pestering Steam’s customer support.
Here is a quick breakdown of this new policy (for a more detailed one go to the policy page linked above):
- Any game bought can be refunded as long as you make the request within 14 days of your purchase and you have played it for 2 hours or less.
- For DLC, as long as it’s been under 14 days, you haven’t played the title it’s connected to for 2 hours since getting the DLC, and the DLC wasn’t consumed (such as leveling up your character), then it can be refunded.
- In-game purchase refunds will only work for Valve games and third party games that allow refunds. The request must be made within 48 hours of purchase and whatever was purchased must not have been consumed.
- Refunds will either put into your Steam Wallet or into the method you used to buy the game/content if applicable.
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wow, it's a good deal!
Worth noting is that Steam tracks "play time" as "time that the game's .exe is running". So make sure you exit the game when you're not playing if you're still under the 2 hour mark and you're not sure you'll still want it!
Also worth noting is that Valve said they're completely OK with requesting a refund if, say, a game went on sale within 14 days of you buying the game, and you then turn around and re-purchase at sale price.
