Nintendo President Apologizes For Joy-Con Drift Issues

Nintendo President Apologizes For Joy-Con Drift Issues - News

by William D'Angelo , posted on 01 July 2020 / 1,308 Views

Nintendo president Shuntaro Furukawa in an investor briefing was asked about the ongoing issue with the Nintendo Switch's Joy-Con controllers where owners are experiencing problems with the analogue sticks on their Joy-Cons.

The problem with the controllers have been called Joy-Con drift. Nintendo is currently in a class-action lawsuit in the US from Switch owners who are experiencing the Joy-Con drift.

Furukawa apologized for any issues that consumers have been having with their Switch Joy-Cons. 

Nintendo President Apologizes For Joy-Con Drift Issues

"Regarding the Joy-Con, we apologize for any trouble caused to our customers," said Furukawa (as translated by Kotaku).

"We are continuing to aim to improve our products, but as the Joy-Con is the subject of a class-action lawsuit in the United States and this is still a pending issue, we would it like to refrain from responding about any specific actions."

Nintendo released a statement back in 2019: "At Nintendo, we take great pride in creating quality products and we are continuously making improvements to them. We are aware of recent reports that some Joy-Con controllers are not responding correctly. We want our consumers to have fun with Nintendo Switch, and if anything falls short of this goal we always encourage them to visit http://support.nintendo.com so we can help."


A life-long and avid gamer, William D'Angelo was first introduced to VGChartz in 2007. After years of supporting the site, he was brought on in 2010 as a junior analyst, working his way up to lead analyst in 2012. He has expanded his involvement in the gaming community by producing content on his own YouTube channel and Twitch channel dedicated to gaming Let's Plays and tutorials. You can contact the author at wdangelo@vgchartz.com or on Twitter @TrunksWD.


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20 Comments

snyps (on 30 June 2020)

I worked for Nintendo of America in their bottom feeder customer support center. Nearly all of our calls were from customers who had joy con drift issues. We had to run down a ridiculous list of protocols and ultimately set up a free repair. That was 3 years ago! How in the hell is this still happening?!


TallSilhouette (on 30 June 2020)

It boggles my mind that this wasn't fixed for the Switch Lite.


Cerebralbore101 (on 30 June 2020)

Aren't these Joy-Con sticks made by the same factories that make control stick attachments for phones? There's your problem Nintendo! Ditch the shitty phone-peripheral manufacturers that have been making your awful joy-con sticks!


ArchangelMadzz (on 30 June 2020)

Yes, blame the company Nintendo researched and sourced, and not Nintendo themselves.


  • 0
mjk45 (on 30 June 2020)

I can't speak for him but it looks like he is blaming Nintendo ,but the trouble is how many alternatives are there, the cheap labour at all costs means these tech companies have painted themselves into a corner.


  • +1
Cerebralbore101 (on 30 June 2020)

Nintendo knew in advance that these factories put out shoddy products. It's their fault for choosing them, instead of going for the more expensive option of hiring a factory that wasn't already making mini-joy-sticks.

@mjk45 I remember reading about how someone at Nintendo said that they had no options other than phone peripheral suppliers (If they wanted to hit their cost to build targets).


  • 0
mjk45 (on 30 June 2020)

seeing we are in general agreement my question is do we know if it is a problem based on poorly manufactured Joy- Cons or does it go deeper so even if the manufacture process is good the design means the problem will still occur.


  • 0
EricHiggin (on 30 June 2020)

'The sooner that sales suggest we need to, the sooner we'll actually fix it'. Big business 101.


Wman1996 (on 30 June 2020)

Nintendo has made billions off the Switch. The amount of Joy-Con drift is beyond inexcusable. If they haven't changed the manufacturing process yet for the Joy-Cons, they need to get on it. I think the major reason my Joy-Cons haven't drifted yet is because I only have the included pair and I haven't used them near as much as I've used my pro controller.


ClassicGamingWizzz (on 30 June 2020)

You had enough time to fix that shit, a problem that even is on the lite switch


Immersiveunreality (on 30 June 2020)

This ia what keeps me from getting a switch lite.


V-r0cK (on 30 June 2020)

*knock on wood* I must be one of the lucky people that never experienced this, but I feel bad that many have. The fact that this has been ongoing for years and Nintendo still hasn't fixed it makes me a bit upset that Nintendo hasn't taken this seriously enough for their customers. Shame on you Nintendo.


Jranation (on 30 June 2020)

As they should be. They should have kept the ones from Wii U Pro controller. And they should have done enough testing to find out about the drifting. We need compensation from these controllers.


KLAMarine (on 30 June 2020)

Okay, halfway there. Now fix it.


Chazore (on 01 July 2020)

A mere apology isn't going to sort this out./ Come the feck on Nintendo, open your own wallet for once.


Otter (on 30 June 2020)

Its legit aweful how frequent it is.


ArchangelMadzz (on 30 June 2020)

Man.. This is gonna turn into a big class action payout in the next 5-10 years.


Jumpin (on 30 June 2020)

What surprises me is there is no electronic contact cleaner available in the US. Is it that companies ban stuff in order to force Americans to spend lots of extra money? In Europe there are many brands. It fixes the issue in about 30-60 seconds which caused by residue on the sensors. I recommend to try importing a bottle, it probably costs 2-10 USD. Funny thing, regular contact cleaner is also called “Switch Cleaner”


kenjab (on 30 June 2020)

It's available in the US, and I have it and use it. But it's not a permanent solution, and the fix lasts for less and less time the more that you use it. It used to last months, now it only lasts a week or two before I have to reapply. And I refuse to purchase replacements until they fix it.


  • +3
RedKingXIII (on 30 June 2020)

That's not a permanent fix and I'm supposed to keep spraying contact cleaner for my controller work correctly? That's ridiculous.


  • +4