Sony Apologizes for PS5 Pre-order Issues

Sony Apologizes for PS5 Pre-order Issues - News

by William D'Angelo , posted on 01 October 2020 / 3,619 Views

Sony Interactive Entertainment on Wednesday announced its next-generation console, the PlayStation 5, will launch on November 12 in North America, Japan, Australia, and New Zealand, and in Europe and the rest of the world on November 19.

Sony stated pre-orders would open up the following day, however, several retailers started opening up pre-orders on Wednesday, which led to many people who wanted a PS5 at launch to quickly try to get their pre-order on. 

Sony via the official PlayStation Twitter account has issued an apology to fans saying the pre-orders could have been a lot smoother. They plan to release more PS5 consoles for pre-order over the next few days. and more consoles will be available through the end of the year.

"Let’s be honest: PS5 preorders could have been a lot smoother. We truly apologize for that," said Sony. "Over the next few days, we will release more PS5 consoles for preorder – retailers will share more details. And more PS5s will be available through the end of the year."


A life-long and avid gamer, William D'Angelo was first introduced to VGChartz in 2007. After years of supporting the site, he was brought on in 2010 as a junior analyst, working his way up to lead analyst in 2012. He has expanded his involvement in the gaming community by producing content on his own YouTube channel and Twitch channel dedicated to gaming Let's Plays and tutorials. You can contact the author at wdangelo@vgchartz.com or on Twitter @TrunksWD.


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20 Comments

AFattyGamer (on 19 September 2020)

Ebay scalpers can suck it! Thank you Sony! :)


Somini (on 19 September 2020)

That's sweet of them. Good news about more consoles soon, yay happy day!


ArchangelMadzz (on 19 September 2020)

They need top have strict sanctions on retailers breaking dates in future. I hope Microsoft are more strict with retailers so they can't run wild like Walmart, best buy etc have done. Also buy limits would be good too. Please just no one give scalpers on Ebay any money, just wait until you can get one through official channels, waiting for a PS5 or XSX/S isn't the end of the world.


Bandorr (on 19 September 2020)

Do sanctions actually work? I know Microsoft threatened them, but are they actually wanting to get on the bad side of Amazon or Wal-mart?


  • +1
VAMatt (on 19 September 2020)

There is absolutely no chance that Walmart or Amazon will get any pushback from MS, other than maybe a call from a higher up asking them to "pretty please, try to comply with the policy". Those retailers account for about a quarter of all retail sales in the US (sales of everything, not just video games). Their share of the gaming market is probably substantially larger, as it is in most categories in which they compete. I wouldn't be surprised if it's 40%, maybe even 50% of US video game retail sales between them.

I'd bet that Best Buy, Target and Gamestop are big enough to tell MS and Sony to fuck off as well, and they represent tiny little fractions of what Walmart and Amazon account for.

Tl;dr - there will not be any sanctions on those guys.


  • +3
ArchangelMadzz (on 20 September 2020)

Well I'm hoping for the best aha


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LivncA_Dis3 (on 20 September 2020)

gg to the scalpers hahahaha!


LivingMetal (on 19 September 2020)

Sounds transparent enough. But what would have made it nicer if they had called out the scalpers.


Bandorr (on 19 September 2020)

How many scalpers were there? I didn't hear of many during the chaos. The wal-mart release was a nightmare. Also the 3080's were. I didn't hear about many for this specific event.


  • +1
DonFerrari (on 19 September 2020)

Good for them to admit they had issues and try to improve. Hope I can get one.


StokedUp (on 20 September 2020)

It's so much better when a company doesnt beat around the bush and try come up with excuses as to why a mistake happened, and they just plain out admit they fucked up. Well played Sony.


Angelv577 (on 19 September 2020)

That is ok. I am not in a hurry. Ps4 was flying off the shelf and I still manage to get one during the first month.


The Fury (on 19 September 2020)

To be honest, based on current events, I think they've done pretty well. They can only make so many.


SKMBlake (on 19 September 2020)

"We're sorry, our blockbuster success was beyond our imagination, we'll make it up to you"


method114 (on 19 September 2020)

If I get one on or before launch then it's ok. If not I'm going to be pissed.


donathos (on 20 September 2020)

How is it that none of these companies seem to be able to pull off a smooth launch? They have years for prep, they set the date of release themselves, control the supply and the marketing, have tons of research into their customer base and the market, and yet...


toru_bozu (on 21 September 2020)

... Covid-19


  • +1

Comments below voting threshold

yvanjean (on 19 September 2020)

If Sony support smart delivery pre-ordering a PS5 wouldn't be such a big deal.


Bandorr (on 19 September 2020)

They do. They have. They just don't try and call it something "new" to be a selling point. It's just cross-buy. Like Avengers. Also the PS5 has actual exclusives.


  • +6
Bandorr (on 19 September 2020)

To add on to my other post. Smart-delivery is "improved" cross buy -it's still cross buy. And I meant the PS5 has exclusives as a "big deal".


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