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Jim Ryan: Reaction to New PlayStation Plus Has Been 'Extremely Positive'

Jim Ryan: Reaction to New PlayStation Plus Has Been 'Extremely Positive' - News

by William D'Angelo , posted on 26 May 2022 / 1,740 Views

Sony Interactive Entertainment CEO Jim Ryan during a business briefing claims the reaction to the launch of new PlayStation Plus in Asia has been "extremely positive."

"We’re very proud of the work that we’ve done on this service and it’s only two days [old] so it’s far too early, but the very initial market reaction is extremely positive," said Ryan via VideoGamesChronicle.

"I think if we execute well as we implement this service, beyond Asia to Japan and then to the US and then to Europe, the possibility for us to significantly grow our subscriber base is really real, particularly as sales of PS5 consoles start to accelerate extremely rapidly."

The new service launched earlier this week in Asia on May 23 and it did have a bumpy launch as there was an error that caused people who bought PlayStation Plus at a discount being charged more when upgrading to one of the higher tiers.

Jim Ryan: Reaction to New PlayStation Plus Has Been 'Extremely Positive'

The revamped PlayStation Plus will also launch in Japan on June 1, in the Americas on June 13, and in Europe on June 22.

Sony has also revealed some original PlayStation and PSP titles on the PlayStation Plus classic game catalog will be adding Trophies. It was noted this is an optional feature for developers to add to their game.


A life-long and avid gamer, William D'Angelo was first introduced to VGChartz in 2007. After years of supporting the site, he was brought on in 2010 as a junior analyst, working his way up to lead analyst in 2012 and taking over the hardware estimates in 2017. He has expanded his involvement in the gaming community by producing content on his own YouTube channel and Twitch channel. You can contact the author on Twitter @TrunksWD.


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16 Comments
DonFerrari (on 26 May 2022)

The blunder on the upgrade on discount and stacks says otherwise =p

  • +7
LivncA_Dis3 DonFerrari (on 27 May 2022)

I think they fixed it coz they posted about the blunder and I think they will reimburse or something

  • 0
DonFerrari LivncA_Dis3 (on 27 May 2022)

They did. But still that made the release reception not that extremely positive. The service itself after those corrections I believe will be fine, and he is possibly talking about the percentage of upgrades in just a short time.

  • +1
Helloplite DonFerrari (on 28 May 2022)

It has not been fixed globally, only in select regions.

  • +1
DonFerrari Helloplite (on 30 May 2022)

It have only released on a selected region, so how would it be fixed or broken in any other region?

  • 0
Helloplite LivncA_Dis3 (on 28 May 2022)

It has not been fixed globally. Only in select regions.

  • +1
Tridrakious (on 26 May 2022)

Um... Is he only looking at his own reaction to the service? I haven't seen anyone being happy about what they are doing overall. There are things people like, but they aren't tied to the revamped service.

  • +1
DonFerrari Tridrakious (on 27 May 2022)

They are tied, like the BC and the library. And he likely is looking at percentage of upgrades made.

  • -6
Tridrakious DonFerrari (on 31 May 2022)

According to the PlayStation Blog post they made, the BC stuff isn't actually tied to the revamped Plus tiers. They group them together in the discussion, but it states that Plus is not required for BC.

  • 0
DonFerrari Tridrakious (on 01 June 2022)

You can buy the titles that are show in the Premium+ and play without it yes. If you want to consider they aren't tied you would need to question yourself why it wasn't available before the revamped service and why you can't do it on places that doesn't have it yet. Also try to play the PS3 BC games on places that aren't supported by streaming, or playing any classic title that isn't sold digitally.

  • -4
Helloplite (on 28 May 2022)

There's absolutely no one happy with Sony about this - the fact that they even have to do damage control by making statements about the status of how much people like a service that has not even started functioning yet tells all. By the way, I'm personally unhappy, and having been a PS Plus member since the days of PS3, I'm actually seriously considering quitting the service altogether. I always buy year long memberships in advance but this time Sony decided I cannot add it to my current subscription because they believe I am "stacking" them. It's the first time a company has accused me for being... Too good of a customer. I paid full price for the card and I'm stuck waiting until the new service launches so I can redeem it for half its duration. We are talking about a real trainwreck from Sony. I already complained on Twitter, by email and by phone. Nonexistent customer support. Twitter asks you to call, phone asks you to email, email does not respond at all. Yeah... No. Seriously.

  • -5
DonFerrari Helloplite (on 30 May 2022)

Please tell us how your sub being active at the moment is being affected by you not being able to extend it from let`s say 2025 to 2027 at this specific moment?

  • 0
Helloplite DonFerrari (on 02 June 2022)

I have already paid for a product that I cannot apply? Would this fly in any other industry? Sony has massively burnt bridges with these recent anti-customer moves. My critique is fair and objective. Given Digital Foundry's analysis of the tech limitations of the service, the whole move is a blatant attempt to increase cash flow. It will and already has started backfiring for Sony.

  • 0
DonFerrari Helloplite (on 02 June 2022)

What does the BC have to do with your sub not being able to be applied? And how you applying now instead of later changes anything?

  • 0
Helloplite DonFerrari (on 02 June 2022)

It changes everything because I asked for a refund and was refused. If I knew I would simply buy later. Sony has my money but does not allow me to buy later. They sell a product that they won't let you use, but won't consider refunds. The whole problem begun when I asked them to at least cancel the code and accept a refund. If you can't understand how the whole process is anti-consumer, then I really can't prove this to you. Should I clarify that I purchased my code before the announcement? My code was bought before the service was announced.

  • 0
DonFerrari Helloplite (on 02 June 2022)

They refusing your refund is wrong, and that should have been your point from the beginning. But again if you were able to claim your sub you also wouldn't have your money back.
And from what we know the claims for extensions will be soon returned it was suspended because of the problems of people abusing the free conversion on PSNow.
Again your current claim changes everything so you don't need to go overboard on the needing to explain how the current claim is anti-consumer, but your previous claim were completely different.

  • 0