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Forums - Sony Discussion - Update on PlayStation Network and Qriocity (All our info stolen!? maybe!)

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Update on PlayStation Network and Qriocity

+ Posted by Patrick Seybold // Sr. Director, Corporate Communications & Social Media

 

Thank you for your patience while we work to resolve the current outage of PlayStation Network & Qriocity services. We are currently working to send a similar message to the one below via email to all of our registered account holders regarding a compromise of personal information as a result of an illegal intrusion on our systems. These malicious actions have also had an impact on your ability to enjoy the services provided by PlayStation Network and Qriocity including online gaming and online access to music, movies, sports and TV shows. We have a clear path to have PlayStation Network and Qriocity systems back online, and expect to restore some services within a week.

We’re working day and night to ensure it is done as quickly as possible. We appreciate your patience and feedback.

Valued PlayStation Network/Qriocity Customer:
We have discovered that between April 17 and April 19, 2011, certain PlayStation Network and Qriocity service user account information was compromised in connection with an illegal and unauthorized intrusion into our network. In response to this intrusion, we have:

  1. Temporarily turned off PlayStation Network and Qriocity services;
  2. Engaged an outside, recognized security firm to conduct a full and complete investigation into what happened; and
  3. Quickly taken steps to enhance security and strengthen our network infrastructure by re-building our system to provide you with greater protection of your personal information.

We greatly appreciate your patience, understanding and goodwill as we do whatever it takes to resolve these issues as quickly and efficiently as practicable.

Although we are still investigating the details of this incident, we believe that an unauthorized person has obtained the following information that you provided: name, address (city, state, zip), country, email address, birthdate, PlayStation Network/Qriocity password and login, and handle/PSN online ID. It is also possible that your profile data, including purchase history and billing address (city, state, zip), and your PlayStation Network/Qriocity password security answers may have been obtained. If you have authorized a sub-account for your dependent, the same data with respect to your dependent may have been obtained. While there is no evidence at this time that credit card data was taken, we cannot rule out the possibility. If you have provided your credit card data through PlayStation Network or Qriocity, out of an abundance of caution we are advising you that your credit card number (excluding security code) and expiration date may have been obtained.

For your security, we encourage you to be especially aware of email, telephone, and postal mail scams that ask for personal or sensitive information. Sony will not contact you in any way, including by email, asking for your credit card number, social security number or other personally identifiable information. If you are asked for this information, you can be confident Sony is not the entity asking. When the PlayStation Network and Qriocity services are fully restored, we strongly recommend that you log on and change your password. Additionally, if you use your PlayStation Network or Qriocity user name or password for other unrelated services or accounts, we strongly recommend that you change them, as well.

To protect against possible identity theft or other financial loss, we encourage you to remain vigilant, to review your account statements and to monitor your credit reports. We are providing the following information for those who wish to consider it:

U.S. residents are entitled under U.S. law to one free credit report annually from each of the three major credit bureaus. To order your free credit report, visit www.annualcreditreport.com or call toll-free (877) 322-8228.

We have also provided names and contact information for the three major U.S. credit bureaus below. At no charge, U.S. residents can have these credit bureaus place a “fraud alert” on your file that alerts creditors to take additional steps to verify your identity prior to granting credit in your name. This service can make it more difficult for someone to get credit in your name. Note, however, that because it tells creditors to follow certain procedures to protect you, it also may delay your ability to obtain credit while the agency verifies your identity. As soon as one credit bureau confirms your fraud alert, the others are notified to place fraud alerts on your file. Should you wish to place a fraud alert, or should you have any questions regarding your credit report, please contact any one of the agencies listed below.

Experian: 888-397-3742; www.experian.com; P.O. Box 9532, Allen, TX 75013
Equifax: 800-525-6285; www.equifax.com; P.O. Box 740241, Atlanta, GA 30374-0241
TransUnion: 800-680-7289; www.transunion.com; Fraud Victim Assistance Division, P.O. Box 6790, Fullerton, CA 92834-6790

You may wish to visit the web site of the U.S. Federal Trade Commission at www.consumer.gov/idtheft or reach the FTC at 1-877-382-4357 or 600 Pennsylvania Avenue, NW, Washington, DC 20580 for further information about how to protect yourself from identity theft. Your state Attorney General may also have advice on preventing identity theft, and you should report instances of known or suspected identity theft to law enforcement, your State Attorney General, and the FTC. For North Carolina residents, the Attorney General can be contacted at 9001 Mail Service Center, Raleigh, NC 27699-9001; telephone (877) 566-7226; or www.ncdoj.gov. For Maryland residents, the Attorney General can be contacted at 200 St. Paul Place, 16th Floor, Baltimore, MD 21202; telephone: (888) 743-0023; or www.oag.state.md.us.

We thank you for your patience as we complete our investigation of this incident, and we regret any inconvenience. Our teams are working around the clock on this, and services will be restored as soon as possible. Sony takes information protection very seriously and will continue to work to ensure that additional measures are taken to protect personally identifiable information. Providing quality and secure entertainment services to our customers is our utmost priority. Please contact us at 1-800-345-7669 should you have any additional questions.

Sincerely,
Sony Computer Entertainment and Sony Network Entertainment

 

 

 

Source: http://blog.us.playstation.com/2011/04/26/update-on-playstation-network-and-qriocity/

 

 

 

 

I guess I'll probably have to start changing passwords and secret answers in my MSN and other accounts, lol. xD



A banner stolen from some site xD

Release Final Fantasy Versus XIII nowwwwwwwwww!!! lol :P

Around the Network

So PSN wont be back for another week??

and they lost my CC info......... wonderful just wonderful. 



The title of this topic is so deceiving. They have not stated that all of our info may be stolen. They're telling us to keep an eye out for anything that may be wrong with our credit cards etc.

I don't know why anyone would wait for an official statement from Sony in the first place. I told my girlfriend as soon as the PSN went down due to an external intrusion to keep track of her credit card to ensure nothing went wrong. Don't scare everyone by saying "all our info stolen?!"



 Proud owner of the PSone original, PSone slim, PS2 slim, PS3 slim, PSP-3000.

37 PS3 games and counting.

I don't get why they would wait so long to speak out about this if they thought there had been a security breach of this magnitude.

That said, holy crap.



everyone! use my CC checker! >_>



 

Face the future.. Gamecenter ID: nikkom_nl (oh no he didn't!!) 

Around the Network

Chances are we won't lose anything, a similar thing earlier this month to Epsilon and I got emails similar to that from several sites.



19:44:34 Skeezer METAL GEAR ONLINE
19:44:36 Skeezer FAILURE
19:44:51 ABadClown You're right!
19:44:55 ABadClown Hur hur hur
19:45:01 Skeezer i meant
19:45:04 Skeezer YOU ARE A FAILKURE
19:45:08 Skeezer FAILURE*

They know my name?

NNNOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO

*cough cough*

OOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO!!!!!!!!!!!!!!



NiKKoM said:

everyone! use my CC checker! >_>

The sad thing is people fall for it



ǝןdɯıs ʇı dǝǝʞ oʇ ǝʞıן ı ʍouʞ noʎ 

Ask me about being an elitist jerk

Time for hype

vr6GOLFr32 said:

The title of this topic is so deceiving. They have not stated that all of our info may be stolen. They're telling us to keep an eye out for anything that may be wrong with our credit cards etc.

I don't know why anyone would wait for an official statement from Sony in the first place. I told my girlfriend as soon as the PSN went down due to an external intrusion to keep track of her credit card to ensure nothing went wrong. Don't scare everyone by saying "all our info stolen?!"


They said:

--------------------------------------------------------------------------------------------------------------

"Although we are still investigating the details of this incident, we believe that an unauthorized person has obtained the following information that you provided: name, address (city, state, zip), country, email address, birthdate, PlayStation Network/Qriocity password and login, and handle/PSN online ID. It is also possible that your profile data, including purchase history and billing address (city, state, zip), and your PlayStation Network/Qriocity password security answers may have been obtained. If you have authorized a sub-account for your dependent, the same data with respect to your dependent may have been obtained. While there is no evidence at this time that credit card data was taken, we cannot rule out the possibility. If you have provided your credit card data through PlayStation Network or Qriocity, out of an abundance of caution we are advising you that your credit card number (excluding security code) and expiration date may have been obtained."

-------------------------------------------------------------------------------------------------------------

That means whoever got into PSN and did this probably obtained:

Our names

Our address (city, state, zip)

Our Countries

Our E-Mail Adresses

Our Birthdates

Our PSN Users and Passwords

Our Qriocity Users and Passwords

Our Purchase history and billing address

Our secret answers to retrieve forgotten PSN or Qriocity passwords

Our CC info

Etc

 

Doesn't that mean that all our info may have been stolen if someone got into PSN and got all that? :P

 

I don't know if they have my facebook account too since I kind of entered it in my PS3 so the trophies I earn in PSN show up there xD



A banner stolen from some site xD

Release Final Fantasy Versus XIII nowwwwwwwwww!!! lol :P

vr6GOLFr32 said:

The title of this topic is so deceiving. They have not stated that all of our info may be stolen. They're telling us to keep an eye out for anything that may be wrong with our credit cards etc.

I don't know why anyone would wait for an official statement from Sony in the first place. I told my girlfriend as soon as the PSN went down due to an external intrusion to keep track of her credit card to ensure nothing went wrong. Don't scare everyone by saying "all our info stolen?!"

I totally agree, the message says there is no evidence of them taking credit card data

Then I look on the blog, and all the comments are saying oh no you have lost my credit card data!

Now all I need to go is go and change some passwords, which I have actually needed to do for some time so I really don't mind and I don't think the PSN has my correct address anyway