UK Retailer GAME Blames PS5 Size for Launch Day Delays - NewsWilliam D'Angelo , posted on 19 November 2020 / 1,633 Views
The biggest video game retailer in the UK, GAME, in a statement released to customers, has blamed the size of the PS5 and the limited number of consoles available as the reason for launch day delivery delays.
"Due to the volume of PlayStation 5’s in the UK market and the size of the product, the launch has led to UK wide delivery challenges for all retailers and couriers," said GAME. "Our aim has always been to ensure that as many orders arrive on time for release day as possible therefore, we have had to secure multiple couriers to help try to achieve this.
"However, for reasons beyond the control of GAME, YODEL have informed us today (18th November) that not all orders due to be delivered by them will be delivered on release day. This is due to capacity issues in their delivery network and may mean your tracking information is not fully updated until Friday."
Good luck to everyone getting a PS5 from @GAMEdigital @GAMEHelps today. Yodel are missing deliveries, and royal mail have changed their 24hr service to 1-5 days. Really should have sent them out earlier, as these delays have been known for weeks— Martyn Licchelli (@DKRMartyn) November 19, 2020
YODEL has released a statement of its own to the BBC saying there are no delays within its network.
"We have been consistently clear on the order volumes we are able to carry for them and it is deeply disappointing that Yodel’s name has been incorrectly used in an email to customers on the status of orders."
There have been reports of UK retailers struggling to cope with the high demand for the PS5 on its launch day. Retailer GAME had to introduce a queue system, which saw wait times of over an hour and retailer Curry's had a queue that saw over 200,000 people waiting.
A life-long and avid gamer, William D'Angelo was first introduced to VGChartz in 2007. After years of supporting the site, he was brought on in 2010 as a junior analyst, working his way up to lead analyst in 2012. He has expanded his involvement in the gaming community by producing content on his own YouTube channel and Twitch channel dedicated to gaming Let's Plays and tutorials. You can contact the author at firstname.lastname@example.org or on Twitter @TrunksWD.