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UK Retailer GAME Blames PS5 Size for Launch Day Delays

UK Retailer GAME Blames PS5 Size for Launch Day Delays - News

by William D'Angelo , posted on 19 November 2020 / 1,633 Views

The biggest video game retailer in the UK, GAME, in a statement released to customers, has blamed the size of the PS5 and the limited number of consoles available as the reason for launch day delivery delays. 

"Due to the volume of PlayStation 5’s in the UK market and the size of the product, the launch has led to UK wide delivery challenges for all retailers and couriers," said GAME. "Our aim has always been to ensure that as many orders arrive on time for release day as possible therefore, we have had to secure multiple couriers to help try to achieve this.

"However, for reasons beyond the control of GAME, YODEL have informed us today (18th November) that not all orders due to be delivered by them will be delivered on release day. This is due to capacity issues in their delivery network and may mean your tracking information is not fully updated until Friday."

YODEL has released a statement of its own to the BBC saying there are no delays within its network. 

"We have been consistently clear on the order volumes we are able to carry for them and it is deeply disappointing that Yodel’s name has been incorrectly used in an email to customers on the status of orders."

There have been reports of UK retailers struggling to cope with the high demand for the PS5 on its launch day. Retailer GAME had to introduce a queue system, which saw wait times of over an hour and retailer Curry's had a queue that saw over 200,000 people waiting.


A life-long and avid gamer, William D'Angelo was first introduced to VGChartz in 2007. After years of supporting the site, he was brought on in 2010 as a junior analyst, working his way up to lead analyst in 2012. He has expanded his involvement in the gaming community by producing content on his own YouTube channel and Twitch channel dedicated to gaming Let's Plays and tutorials. You can contact the author at wdangelo@vgchartz.com or on Twitter @TrunksWD.


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10 Comments

Signalstar (on 19 November 2020)

Fat shaming.

  • +8
Hynad (on 19 November 2020)

The PS5 isn’t fat. It’s lean but tall. The X-Box Series X is the bulky one.

  • +3
TruckOSaurus (on 19 November 2020)

I can't wait for the "Yo PS5's so fat" jokes!

  • +4
AFattyGamer (on 19 November 2020)

LOL now that's a first for me. Sony PS5 is a beast! Unleash the kraken Sony!

  • +2
hiccupthehuman (on 20 November 2020)

He's a big boi

  • +1
Walbert (on 21 November 2020)

No Game are just incompetent and have been for at least a decade.

  • 0
KratosLives (on 21 November 2020)

It's not that big. I have seen in on desks and by tv setups. The size is exaggerated.

  • 0
siebensus4 (on 19 November 2020)

Haven't thought about it, but yeah – you could pack at least 2 Switch SKUs in one PS5 SKU. Space on a ship is limited.

  • 0
DonFerrari (on 19 November 2020)

Selling more than you had in inventory is GAME's own fault, and console being to large, stores sell plenty of bigger items and still manage to deliver them. Well Sony was able to deliver to them right?

  • 0
Azzanation (on 19 November 2020)

Game is still a thing? They shut down in Australia many years ago.

  • -1