343 Industries Boss Apologizes for Halo: The Master Chief Collection Issues - News
by William D'Angelo , posted on 25 November 2014 / 3,840 Views
Halo: The Master Chief Collection launched two weeks ago and has had issues with the multiplayer matchmaking working. Developer 343 Industries boss Bonnie Ross has apologized for all the issues players have experienced.
"We have not delivered the experience you deserve. I personally apologize for this on behalf of us all at 343 Industries," said Ross. "Our team is committed to working around the clock until these issues are resolved."
"While our team works on continual improvements and towards solutions, my commitment to you is that we will take care of all owners of Halo: The Master Chief Collection. Our primary and continued focus is first on fixing the issues at hand. Once we’ve done that, we will detail how we will make this right with our fans."
Many of the issues that have occurred were unexpected. During testing of the game 343 Industries had not encountered any of the issues that have been occurring since the game launched. The developers top priority is fixing the problems with the game.
"On the matchmaking front, we have encountered unexpected issues that were not apparent in our internal test environment and that have resulted in a frustrating experience, including long matchmaking times and low session success rates," said Ross. "Within 343 Industries and Xbox, I can assure you that resolving these issues is our #1 priority. We continue to partner with the Xbox platform team to analyze all data to make ongoing server-side adjustments to continually improve the matchmaking experience."
"We are also preparing additional content updates that will address existing campaign, UI, and other issues to improve the overall experience. With each update we will carefully analyze data to confirm that the improvements we’re seeing internally are also happening with fans at home. "
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A life-long and avid gamer, William D'Angelo was first introduced to VGChartz in 2007. After years of supporting the site, he was brought on in 2010 as a junior analyst, working his way up to lead analyst in 2012. He has expanded his involvement in the gaming community by producing content on his own YouTube channel and Twitch channel dedicated to gaming Let's Plays and tutorials. Outside, in the real world, he has a passion for the outdoors which includes everything from hiking to having received his B.A. in Environmental Studies. You can contact the author at wdangelo@vgchartz.com or on Twitter @TrunksWD.
